Edit bookings, messages and history

Edit details

Depending on the status, you can change the service, employee, start, duration, price, note and pinned client-record entry. You can assign a saved client to a walk-in booking once.

When you change the time, Umovi checks schedules, exceptions, other bookings and workstations again. Some conflicts can be overridden; others prevent saving.

Internal note and the client's initial message

The Internal note is for the team and is not visible to the client. It is separate from messages sent to the client and from a pinned client-record entry.

A client can add one optional message when making a booking. Read it before confirming the time. Disabling further conversation in place settings does not disable this initial message.

Messages

Use Messages for arrangements about this booking. You can send a message, check read status, edit your own message, unsend it and view revision history.

Messaging is unavailable for walk-ins, clients without a linked account, bookings outside the messaging window or places that have disabled further messages.

Change history

History shows creation, edits, time changes, status changes and deletion. Entries include the time and person or source, such as the web panel, Umovi Calendar, client app, integration or agent.

Mobile equivalent: Messages and history.