Sign-in and session problems
Resolve password, 2FA, Apple or Google sign-in, session and place-selection issues.
Incorrect email or password
Check the Umovi account address, password case and autofill. Use Forgot password? in the web panel. The reset email contains a link to set a new password.
2FA code
Use the latest authenticator code and check automatic time on your phone. If the challenge expires, start sign-in again. Recovery codes work only once.
Apple or Google does not work
The method must be linked to the same account. If the email belongs to an existing account, sign in with your password and link the method in settings. Apple or Google must supply an email address.
Session expired
Sign in again. In the web panel, Keep me signed in maintains the active session; you can still refresh it manually or sign out. In the app, check Signed-in devices if you think the session was revoked.
No place available
Your account may be signed in correctly but have no active assignment. Ask the owner to check the employee-account link, role and place status.