Missing features or data
Check your role, plan, selected place, filters, statuses and employee profile.
A feature is hidden
Check that:
- You selected the correct place.
- The place is active.
- Your owner, manager or employee role permits this screen.
- The current plan includes the feature.
- Your employee profile is active and linked to your account.
Managers need assigned billing or marketing access. Billing access can be view-only or allow management. Marketing may retain read-only history when the plan disallows new campaigns. Settings and Developer are owner-only; some team settings require an owner or manager.
A booking is missing
Clear search, choose all statuses and employees, and check dates. Cancelled, completed and no-show bookings may be in history.
A service is missing from booking creation
Check active status and category assignments or direct employee assignments. Public booking also requires public visibility. Internal services are for the team only.
A client is missing
Search by email and phone too. The record may belong to another place, have been deleted after withdrawal of permission to use the data, or be a duplicate linked to a different account.
The app shows only your calendar
This is normal for an employee role. Owners and managers can choose several calendars. If your scope is wrong, check membership and roles in the web panel.