Edit bookings and statuses in the app

Booking details

Details show the client, code, service, employee, start, end, duration, price, creation source, update dates and status.

Edit

Select Edit and update the available fields. For a walk-in, use Assign client; the assignment takes effect when saved. A pinned client-record entry appears as a booking note.

You can also use Edit on calendar to move the block or change its duration on the timeline.

Internal note

Add or edit the Internal note for the team, up to 2,000 characters. The client cannot see it. It is separate from a pinned client-record entry and the client conversation. Save before closing the tab.

Status actions and reasons

• Confirm — accept a pending booking or a new time from the client.
• Cancel — choose a reason on the place's side.
• Complete — record that the service was performed.
• No-show — record that the client did not attend.

The cancellation reason may be visible to the client and team. Actions are not undone by simply toggling the button back; events remain in history.

Unsaved changes

The app asks whether to discard changes when closing a tab. Switching places also warns about unsaved forms.

Web equivalent: Booking statuses.